MOEED A SHEIKH

SHELTON, CT 06484Email: sheikhmax@gmail.com

Experienced in Software QA Engineering and Network Support functions in the Telecommunications & Cable Industry .Worked in engineering roles for Telecom Support & QA in Fixed Line Network & Mobile Media Delivery. Strengths include good understanding and working knowledge of present and next generation technologies Triple Play, DOCSIS, GPON, CDN, SSPIP, DRM, and Test Automation. Unique experiences in working on Mobile Media delivery OTT (Over the top Services) e.g. live streaming Video Technology for Mobile devices.

Services: HSI (High Speed Internet), VOIP, IPTV, Mobile Media Delivery, OTT, VOD, nDVR, API & HLS Streaming.

Hardware: IP STB, DTA, STB, DVR, Apple IOS Based, Android Based, GPON OLT (Optical Line Terminal), ONU/ONT (Optical Network Termination), Fiber Optic.

Software: Mobile Apps, Cisco Media Suite, EPG, DVR, NMS, Snow Flake UI, TRIO, HDMI, DRM, HDCP, ABR, UI & UX.

Tools: JIRA, Confluence, JAMA, QA Complete, Bugzilla, SOAPUI, SOATest, Rally, Redmine, SOASTA (Automation).

Operating Systems: Windows, UNIX, Sun OS, Android, IOS.

 

ESPN. Bristol, CT Jan 2016 to Present.

Sr. QA Analyst

§ Tested API and Backend Integration of Client.

§ Tested Code for Billing Interfaces.

§ Identified blockers in the release.

§ Used different tools e.g. SOATest, ALM, JIRA & Confluence

§ Commenced Test Planning and Requirements review.

 

 

Contactor at SiriusXM. Lawrenceville, NJ Dec2014 to Jan 2016.

Test Engineer API

§ Tested API and Backend Integration of Client.

§ Tested Code with Full Regression & Smoke.

§ Used different tools e.g. Charles, Dynatrace, XCODE and Web Proxies.

§ Tested Mobile and Web Clients for application

 

Cisco Systems Inc. Atlanta, GA 2012- OCT 2014

Test Engineer QA

Cox Communications (uDTA Evolution & Cisco)

§ Tested Code on uDTA & STB with all functionalities including EPG, Recording, and HD Video & UI.

Shaw Communications Canada (IP STB & OTT VIDEO PROJECT)

§ Tested Code & Functionality on IPSTB & Video Everywhere Software Applications on mobile device platform.

Cox Communications IAO & PVE Project

§    Successfully Launched Cox’s latest Cox Contour for IPad application in the field.

§    Lead a team of four and improved efficiency and quality of testing.

§    System Integration and Test of Video application's software and systems. UAT

§    Tested and diagnosed issues specific to HLS streaming video over IP (OTT) to mobile devices i.e. Apple (iPad & iPhone), Google Android devices and PC & MAC (Apple) in a lab environment.

§    Developed Test Plans for live streaming IAO & Contour Apps.

§    Developed Test Cases based on Requirements & User Stories.

§    Reviewed development Architecture and App specific requirements.

§    Linked the requirements to test cases and developed traceability matrix.

§    Performed Functional & Non Functional Testing, Regression Testing in lab & Production Environments & raised potential defects. Managed and altered test environment for negative testing scenarios.

§    Triaged issues/bugs found in the code with Development team. Daily SCRUM.

§    Presented required Device Logs for Development using XCODE (IOS) & Eclipse (Android).

§    Collaborated directly with the customer to provide status updates for new and old issues.

§    Utilized defect tracking tools like Jira, Redmine and Test Case Repository: HP Quality Center.

§    Succeeded as a Team for a successful launch of all the media applications with highest customer praise.

§    Successfully worked as a liaison between Development Teams and Customer Dev Labs for highest quality product delivery in agile environment.

 

Ericsson Inc. - Atlanta, GA 2011- 2012

Technical Support Engineer III

AT&T WIRELINE “GPON & FTTN”.

§    Performed troubleshooting and escalated up to 10 Complex Issues per week for Customer Service Requests (CSRs)/ Tickets via SMS (Service Management System) according to SLA’s.

§    Escalated, handled and reviewed progress of issues with respective Customers & Product Units daily.

§    Conducted biweekly review calls with customer (AT&T) to update the status of Issues.

§    Investigated and reproduced problems/issues in Ericsson Labs to aid resolution.

§    Upgraded BLM1500 and respective packs to Release 9.1.0.

§    Upgraded Sun OS Servers to EMS Release 7.6.8 (Primary, Secondary & Monitor) and other High Availability upgrades. Participated in Onsite support activities/issues.

§    Followed AT&T specific MOPs (Methods of Procedure) for upgrades.

§    Worked on resolving small access network equipment issues to Major Service issues which were all escalated to Ericsson by AT&T ATS (Advanced Technical Support).

§    Helped to make process 30% faster by providing the timely workaround for service affecting issues.

 

 

Saudi Networkers Services.“ Contractor with Ericsson AB“ -Riyadh, KSA. 2010

Resident GPON Engineer Hi Tech Support. (Saudi Telecom Fixed Network)

Experience with Ericsson Entriview™ Element Management System EMS for EDA-1500.

§    Managed OLTs. Commissioned & Tested for 40+ Nodes.

§    Handled Integration Issues regarding new BLM 1500s for 4 other vendors’ equipment.

§    Monitored PAT (Pre Acceptance Test) from Management System to ensure successful operation.

§    Configured & Managed Services via GUI (EMS) and CLI &Telnet for 40+ nodes and sub nodes.

 

Saudi Networker Services, “Contractor with HUAWEI” - Riyadh, KSA. 2008 – 2009 Mobily (Etihad Etisalat FTTB Project)

Front Office Engineer-Network Operation Centre.

Hands on working experience with NMS I-Manager N2000 & Huawei Fixed Network Integrated System.

§    Provisioned new and different services on GPON i.e. DIA, L2VPN, and IPTV.

§    Managed GPON OLT MA-5600T.

§    Configured and managed different types of ONUs e.g. HG850, OT928, OT925, BG950, SRG etc.

§    Supported 300-400 Field Staff for Testing, Configuration and Band-width related issues.

§    Configured & Managed OLT and different boards installed e.g. GPBC, E1/T1, X2CA, ETH, TOPA, BITS (Clock System). Created Link Aggregation, Protect Groups, Subscriber’s board redundancy Configuration, Optical Laser Ranging etc.

§    Helped create and configure backhaul data and High Speed Internet infrastructure for Wi-Max Network.

§    Conducted 24/7 Alarm monitoring for live GPON Network.

§    Managed Trouble Tickets (TT) for planned and unplanned activities on live network and restoration in time to match the Service Level Agreement (SLA). Maintained monthly KPI (Key Performance Index).

Fast Planets Riyadh, KSA. 2008

Projects Controller (OSP Division)

§    MSAN Installation and Commissioning(Multiservice Access Node)

§    BSS (Base Station Sub System) Rehoming & BSC (Base Station Control) Rehoming.

 

Touchstone Communications Inc. - Islamabad, Pakistan. 2005 – 2007

Lead Engineer (Network & VOIP Solutions)

Trinity College - Islamabad, Pakistan

§    BSc (Electronics & Communications)